Artist Terms & Conditions

Please Ship Your Horsehair Promptly:

Remembering to send your hair promptly allows me to stay on my creation schedule and keep adequate supplies in stock. You will be provided with a courtesy email the first of the following month to remind you to ship your horsehair. If hair is not received within 30 days of that email, you will be given a final courtesy phone call to remind you to ship your hair. After 60 days, It is the responsibility of the purchaser to remember to ship their horsehair to complete their order. 

 Do Not Ship Hair Wet! Wet hair can develop mold and I will not work with moldy hair due to health risks. Jennifer Metesh Studios is not responsible for any horsehair lost during the shipping process. 

 If You Decide to Cancel Your Order:

~ You have seven business days to cancel your order for a full refund. 

~ Between seven business days and your final courtesy phone call (60 days), your order is eligible for a 50% refund should you decide to cancel. 

~ If after 60 days, I don't receive communication from you within one week of that final reminder to ship your hair phone call, your order is no longer eligible for any refund and it is the responsibility of the purchaser to remember to ship their horsehair to fulfill their order. 

Cancellation policy is at the discretion of the artist and is subject to change. 

Turnaround Time 

You have read the “Turnaround Time” page and acknowledge that these items are handmade and take time to create. I strives to produce items in an efficient timeframe, but you acknowledge that my timeline may have to be flexible due to circumstances within her own life.  

 Items Are Made To Order

All custom horsehair items are nonrefundable. Bracelets are made to the measurements and fit that is specified on the order, please take care to measure correctly. 

Braided Bracelets can be made smaller, but they cannot be made much bigger. If they need to be made bigger, you will have to purchase a new bracelet and have it remade. 

Jennifer Metesh Studios is not responsible for shipping to and from the studio if adjustments need to be made.