Shipping & Order Policies
PLEASE read our product descriptions thoroughly. I work very hard to write clear and concise descriptions that contain the information necessary to avoid issues and allow you to make an informed purchase. Most issues are easily avoided by a thorough read of the item's listing and examination of the photos. As mentioned clearly on each shop page, you may contact us anytime with questions about each item.
*Items are hand fabricated and may include imperfections. Cast jewelry by its nature may include imperfections including minor pitting.
PRICING
I reserve the right to adjust product pricing & shipping costs at anytime without warning to adapt to current supply and services pricing.
SHIPPING DESTINATIONS
I offer free US Domestic USPS Priority Shipping with all orders. You have the option to add insurance to your shipping at time of customization (recommended for gold orders) or to change carriers to FedEx or USPS.
International Shipping- I do offer USPS Priority International Shipping or UPS World Wide Shipping. The purchaser is responsible for the price of international shipping and any duties or taxes that incurred upon the return shipping.
SHIPPING DETAILS
Horsehair jewelry pieces are custom made to order and may require months to produce before shipment. Please review the Turnaround time for up to date time estimates. Shipping items through the mail is a risk that is assumed by the purchaser. The whole tail is not required for the majority of the items. Please review the hair requirements listed on each item for specific requirements.
Horsehair Items are shipped USPS Priority or First Class without additional insurance unless another carrier is requested by the customer. It is the responsibility of the purchaser to inform me if additional insurance is required.
Please note that we do not process or ship orders on weekends or holidays. Signature upon delivery is not required. Please contact jennifermeteshstudios@gmail.com if you would like to add a required signature to your delivery.
ORDER MODIFICATION & CANCELLATION
If you need to make a change to your order, (shipping address, product quantity, or product), please contact us as soon as possible at info@jennifermeteshstudios.com so that we can make adjustments. We will make every effort to accommodate your request, however, there may be some instances where we are unable to modify or cancel your order before it ships.
LOST OR STOLEN PACKAGES
If your tracking information shows that your package was delivered, but you have not received it, please contact me at info@jennifermeteshstudios.com.
As a small artisan business, I am not able to take responsibility and replace or refund lost/missing packages that show successful delivery to the order address.
INCORRECT OR DAMAGED ORDERS
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email me as soon as possible at info@jennifermeteshstudios.com to let me know. Please include photos of the incorrect/damaged merchandise and packaging for our reference. For domestic orders containing incorrect/damaged items, I am typically able to partially refund or repair the order at my expense.
CANCELLATION POLICY
If you decide to cancel your order, you have 7 business days to request a full refund.After seven business days, you are locked into the creation schedule and will receive an email from me when it is time to start your keepsake and request you ship your hair.
If this email goes to your spam folder, and I don't hear from you by the first of the following month you will be given a courtesy phone call to check your email.
If after this courtesy call there is no contact from you, about your keepsake, you forfeit your deposit and it is up to you to remember to reach out about your keepsake.
Cancellation policy is at the discretion of the artist and is subject to change
RETURN POLICY
All custom horsehair items are nonrefundable. Bracelets are made to the measurements and fit that you specify, please take care to measure correctly. Jennifer Metesh Studios is not responsible for shipping to and from the studio if adjustments need to be made.
If you decide to cancel your order, please see above.