Frequently Asked Questions
What is your turnaround time?
I am currently working on orders that were placed in March 2026. My turnaround time can be as little as 2 months or as much as 8 months. It just depends on the number of orders in line. By placing an order with me you receive a semi-custom individual, trusting experience and that takes time. Please be patient. Once you place an order, rest assured you have been put into the queue and you will be contacted once I am close to starting your order.
Will you make pieces with hair I provide? Do you do small animal or human hair?
I specialize in horse and small animal hair and do not work with human hair. I've done other animals including cow and goat before. Any hair not used will be returned to you. If you have questions about if I will work with a particular type of hair or item, please email me.
For artists who work with human hair, please see:
Gina with https://mementosentwined.com
Or Zen with https://www.hairanthropology.com
What is more durable, the glass pieces or the open pieces?
Each has its own pros and cons.
Glass pieces: I recommend the glass pieces for light daily, office or formal wear.The hair is protected and won't wear however, the glass can get scratched if worn next to other hard jewelry. Not waterproof, water can get trapped under the glass if submerged. Do not wear swimming or showering. Hair is harder to replace if something happens, have to unset the glass to access the hair.
Open braid pieces: The open braid pieces are suitable for daily or barn wear. Because the braid is open, it can get wet and allowed to air dry. Still don't recommend swimming or showering in. Constant wet/dry cycles can damage the adhesive. The occasional cleaning is okay, it is horsehair after all. Clean with mild dish soap and allow to air dry. Braid is still protected, since it is set below the metal line and because my braids are so dense, they are harder wearing. However if a hair does fray, it can be cut and the braid won't unravel. If something does happen, the braid can be replaced more easily.
Do you send back un-used hair?
Yes, I would never dream of keeping anything so precious to you. Everything you send will be wash and what isn’t used in your keepsake will be shipped back to you. I do recommend keeping a small portion of your hair tucked away somewhere incase repairs need to be made to your item.
Do you do repairs?
Of course! I take pride in every piece I make and it hurts my soul if there is an issue. If there is a problem with your order and it’s caused by an issue in the making process I will repair it for you at no cost.
Of course accidents happen to and your piece is damaged due to incorrect handling, a repair fee may be applied. Items with exposed hair can experience wearing and therefore the hair is not guaranteed in these items. I do recommend keeping some of your hair tucked away incase repairs need to be made.
*Fee application is at the sole discretion of Jennifer Metesh Studios and will be discussed before the repair is sent in.*
Do you ship overseas?
I do ship overseas, the purchaser is responsible for any duty or taxes that are required for import/export of their hair and item. Shipment of hair into the United States needs a USDA letter that I will provide to you to facilitate its entry into the country. Your hair must be washed prior to shipping. If you place an international order, you will receive specific instructions once I get close to starting your orders.
How much hair is needed?
Each piece requires slightly different hair requirements. They can be found on each individual listing, or you can review the whole list of hair requirements here.
How do I measure my wrist or finger for an item?
For Domestic Orders, you will be mailed a measuring kit that you will ship back with your hair once I get close to your order.
For International orders, you will receive different instructions, once you place or order.
(I am currently in the process of typing up a guide and it will be updated as soon I complete it.)